Understanding human perceptions of robot performance is crucial for designing socially intelligent robots that can adapt to human expectations. Current approaches often rely on surveys, which can disrupt ongoing human-robot interactions. As an alternative, we explore predicting people's perceptions of robot performance using non-verbal behavioral cues and machine learning techniques. We contribute the SEAN TOGETHER Dataset consisting of observations of an interaction between a person and a mobile robot in Virtual Reality, together with perceptions of robot performance provided by users on a 5-point scale. We then analyze how well humans and supervised learning techniques can predict perceived robot performance based on different observation types (like facial expression and spatial behavior features). Our results suggest that facial expressions alone provide useful information; but in the navigation scenarios that we considered, reasoning about spatial features in context is critical for the prediction task. Also, supervised learning techniques outperformed humans' predictions in most cases. Further, when predicting robot performance as a binary classification task on unseen users' data, the F1-Score of machine learning models more than doubled that of predictions on a 5-point scale. This suggested good generalization capabilities, particularly in identifying performance directionality over exact ratings. Based on these findings, we conducted a real-world demonstration where a mobile robot uses a machine learning model to predict how a human who follows it perceives it. Finally, we discuss the implications of our results for implementing these supervised learning models in real-world navigation. Our work paves the path to automatically enhancing robot behavior based on observations of users and inferences about their perceptions of a robot.

A major challenge to deploying robots widely is navigation in human-populated environments, commonly referred to as social robot navigation. While the field of social navigation has advanced tremendously in recent years, the fair evaluation of algorithms that tackle social navigation remains hard because it involves not just robotic agents moving in static environments but also dynamic human agents and their perceptions of the appropriateness of robot behavior. In contrast, clear, repeatable, and accessible benchmarks have accelerated progress in fields like computer vision, natural language processing and traditional robot navigation by enabling researchers to fairly compare algorithms, revealing limitations of existing solutions and illuminating promising new directions. We believe the same approach can benefit social navigation. In this paper, we pave the road towards common, widely accessible, and repeatable benchmarking criteria to evaluate social robot navigation. Our contributions include (a) a definition of a socially navigating robot as one that respects the principles of safety, comfort, legibility, politeness, social competency, agent understanding, proactivity, and responsiveness to context, (b) guidelines for the use of metrics, development of scenarios, benchmarks, datasets, and simulators to evaluate social navigation, and (c) a design of a social navigation metrics framework to make it easier to compare results from different simulators, robots and datasets.

In Human-Robot Interaction, researchers typically utilize in-person studies to collect subjective perceptions of a robot. In addition, videos of interactions and interactive simulations (where participants control an avatar that interacts with a robot in a virtual world) have been used to quickly collect human feedback at scale. How would human perceptions of robots compare between these methodologies? To investigate this question, we conducted a 2x2 between-subjects study (N=160), which evaluated the effect of the interaction environment (Real vs. Simulated environment) and participants' interactivity during human-robot encounters (Interactive participation vs. Video observations) on perceptions about a robot (competence, discomfort, social presentation, and social information processing) for the task of navigating in concert with people. We also studied participants' workload across the experimental conditions. Our results revealed a significant difference in the perceptions of the robot between the real environment and the simulated environment. Furthermore, our results showed differences in human perceptions when people watched a video of an encounter versus taking part in the encounter. Finally, we found that simulated interactions and videos of the simulated encounter resulted in a higher workload than real-world encounters and videos thereof. Our results suggest that findings from video and simulation methodologies may not always translate to real-world human-robot interactions. In order to allow practitioners to leverage learnings from this study and future researchers to expand our knowledge in this area, we provide guidelines for weighing the tradeoffs between different methodologies.

We interviewed 8 individuals from industry and academia to better understand how they valued different aspects of social robot navigation. Interviewees were asked to rank the importance of 10 measures commonly used to evaluate social navigation policies. Interviewees were then asked open-ended questions about social navigation, and how they think about evaluating the challenges they face. Our interviews with industry and academic experts in social navigation revealed that avoiding collisions was the only universally important measure. Beyond the safety consideration of avoiding collisions, roboticists have varying priorities regarding social navigation. Given the high priority interviewees placed on safety, we recommend that social navigation approaches should first aim to ensure safety. Once safety is ensured, we recommend that each social navigation algorithm be evaluated using the measures most relevant to the intended application domain.

We propose a demonstration of the Social Environment for Autonomous Navigation with Virtual Reality (VR) for advancing research in Human-Robot Interaction. In our demonstration, a user controls a virtual avatar in simulation and performs directed navigation tasks with a mobile robot in a warehouse environment. Our demonstration shows how researchers can leverage the immersive nature of VR to study robot navigation from a user-centered perspective in densely populated environments while avoiding physical safety concerns common with operating robots in the real world. This is important for studying interactions with robots driven by algorithms that are early in their development lifecycle.

Much prior work on creating social agents that assist users relies on preconceived assumptions of what it means to be helpful. For example, it is common to assume that a helpful agent just assists with achieving a user's objective. However, as assistive agents become more widespread, human-agent interactions may be more ad-hoc, providing opportunities for unexpected agent assistance. How would this affect human notions of an agent's helpfulness? To investigate this question, we conducted an exploratory study (N=186) where participants interacted with agents displaying unexpected, assistive behaviors in a Space Invaders game and we studied factors that may influence perceived helpfulness in these interactions. Our results challenge the idea that human perceptions of the helpfulness of unexpected agent assistance can be derived from a universal, objective definition of help. Also, humans will reciprocate unexpected assistance, but might not always consider that they are in fact helping an agent. Based on our findings, we recommend considering personalization and adaptation when designing future assistive behaviors for prosocial agents that may try to help users in unexpected situations.

We present SEAN 2.0, an open-source system designed to advance social navigation via the training and benchmarking of navigation policies in varied social contexts. A key limitation of current social navigation research is that policies are often trained and evaluated considering only a few social contexts, which are fragmented across prior work. Inspired by work in psychology, we describe navigation context based on social situations, which encompass the robot task and environmental factors, and propose logic-based classifiers for five common examples. SEAN 2.0 allows a robot to experience these social situations via different methods for specifying and generating pedestrian motion, including a novel Behavior Graph method. Our experiments show that when data collected using the Behavior Graph method is used to learn a robot navigation policy, that policy outperforms others trained using alternative methods for pedestrian control. Also, social situations were found to be useful for understanding performance across social contexts. Other components of SEAN 2.0 include vision and depth sensors, several physical environments, different means of specifying robot tasks, and a range of evaluation metrics for social robot navigation. User feedback for SEAN 2.0 indicated that the system was “easier to navigate and more user friendly” than SEAN 1.0.

Evaluation of social robot navigation inherently requires human input due to its qualitative nature. Motivated by the need to scale human evaluation, we propose a general method for deploying interactive, rich-client robotic simulations on the web. Prior approaches implement specific web-compatible simulators or provide tools to build a simulator for a specific study. Instead, our approach builds on standard Linux tools to share a graphical desktop with remote users. We leverage these tools to deploy simulators on the web that would typically be constrained to desktop computing environments. As an example implementation of our approach, we introduce the SEAN Experimental Platform (SEAN-EP). With SEAN-EP, remote users can virtually interact with a mobile robot in the Social Environment for Autonomous Navigation, without installing any software on their computer or needing specialized hardware. We validated that SEAN-EP could quickly scale the collection of human feedback and its usability through an online survey. In addition, we compared human feedback from participants that interacted with a robot using SEAN-EP with feedback obtained through a more traditional video survey. Our results suggest that human perceptions of robots may differ based on whether they interact with the robots in simulation or observe them in videos. Also, they suggest that people perceive the surveys with interactive simulations as less mentally demanding than video surveys.

Our aim is to advance the reliability of autonomous social navigation. We have researched how simulation may advance this goal via crowdsourcing. We recently proposed the Simulation Environment for Autonomous Navigation (SEAN) and deployed it at scale on the web to quickly collect data via the SEAN Experimental Platform (SEAN-EP). Using this platform, we studied participants' perceptions of a robot when seen in a video versus interacting with it in simulation. Our current research builds on this prior work to make autonomous social navigation more reliable by classifying and automatically detecting navigation errors.

The practice of social distancing during the COVID-19 pandemic resulted in billions of people quarantined in their homes. In response, we designed and deployed VectorConnect, a robot teleoperation system intended to help combat the effects of social distancing in children during the pandemic. VectorConnect uses the off-the-shelf Vector robot to allow its users to engage in physical play while being geographically separated. We distributed the system to hundreds of users in a matter of weeks. This paper details the development and deployment of the system, our accomplishments, and the obstacles encountered throughout this process. Also, it provides recommendations to best facilitate similar deployments in the future. We hope that this case study about Human-Robot Interaction practice serves as inspiration to innovate in times of global crises.

Social navigation research is performed on a variety of robotic platforms, scenarios, and environments. Making comparisons between navigation algorithms is challenging because of the effort involved in building these systems and the diversity of platforms used by the community; nonetheless, evaluation is critical to understanding progress in the field. In a step towards reproducible evaluation of social navigation algorithms, we propose the Social Environment for Autonomous Navigation (SEAN). SEAN is a high visual fidelity, open source, and extensible social navigation simulation platform which includes a toolkit for evaluation of navigation algorithms. We demonstrate SEAN and its evaluation toolkit in two environments with dynamic pedestrians and using two different robots.

We propose a data-driven approach to detect conversational groups by identifying spatial arrangements typical of these focused social encounters. Our approach uses a novel Deep Affinity Networkto predict the likelihood that two individuals in a scene are part of the same conversational group, considering their social context. The predicted pair-wise affinities are then used in a graph clustering framework to identify both small (e.g., dyads) and large groups. The results from our evaluation on multiple, established benchmarks suggest that combining powerful deep learning methods with classical clustering techniques can improve the detection of conversational groups in comparison to prior approaches. Finally, we demonstrate the practicality of our approach in a human-robot interaction scenario. Our efforts show that our work advances group detection not only in theory, but also in practice.